Check and respond to your business emails and phone calls and voice mails daily.
Clients don't wait, they find other services. When a client makes a request, they want to know that they are a priority. They want your assistance. They need information, or a solution to some problem.
Your response time could mean the difference between a new customer for you or a new client for your competitors. Customer service is everything. Respond to your clients immediately, even if it's just to let the client know that you are working on a solution to their problem, or a time frame on when you will be able to address their problem.
Do you have a system in place for keeping up with your clients requests?
Our goal is to empower black businesses with tools to strengthen networking abilities and to provide valuable business resources that will enable us to close the gap in the profit margin between black owned businesses and non–black owned businesses.
In 2007 there were over 1.9 million black owned businesses in the United States. That number is growing rapidly. According to the US Census, the average black owned business grosses about $72,000 per year. This is below the national average for other minority businesses which gross an average of $179,000. In addition, non-minority firms gross an average of $490,000 per year.
Improved networking is the key to the success of the black owned business. We will start by giving black businesses the ability to network with other black owned businesses. We will provide valuable resources to businesses that will enable businesses to move forward and focus on their business needs. These resources include the following: